A business process is an amalgamation of a series of inter-related activities that are programmed to perform one single role that is to attract valued customers and maximize profitability. The chief objective of a business process is to ensure customer satisfaction and effectiveness of all business operations. Business process analysis involves a detailed study of the intricacies of the business processes so as to identify limitations of the process and attempt to improve them in the near future.

Sample Business Process Analysis

Business process analysis report compiled by: Sara Suite

Date of submission of report: February 13, 2012.

Name of the company: Swinsburg Electronics Private Limited

Location: Texas

Business process in question: Management Process.

Business process description:


The management process oversees the administrative proceedings of the company. It involves supervising business activities, managing operations, formulating business policies and supervising and analyzing projects.

Sub processes involved:

  • Determining business policies.
  • Planning projects and ensuring their proper execution.
  • Supervising business activities.
  • Reviewing products and fixing prices.
  • Analyzing business strategies of competitors.
  • Maintaining client relations.
  • Managing customer service.
  • Ensuring balanced work distribution.
  • Employee recruitment and welfare.
  • Forging business alliances.
  • Managing business accounts.
  • Formulating business strategies.

Standard path:

The standard path followed by the management process is the a hierarchal chain process wherein each sub process is conducted simultaneously in an inter-related chain loop such that any failure or disruption in one may immediately affect the other and consequently stall the entire parent process.

Alternate path:

Several of the sub processes are conducted in a way that if a disaster may arise, the company would have a minimum recovery time limit to make things better without disrupting the entire parent process.

Finding:

The alternate business process is found to be quite efficient and dedicated to the goal of ensuring maximum profit from minimum investment. However, the alternate path followed must be improved so that the company may have enough back up to survive short term disasters without interrupting the other processes.


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